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Terms and Conditions

Shipping Information

All of our pieces are made to order, which means orders placed Monday-Friday (excluding holidays) will be shipped 10-15 business days after purchase. Weekend orders will be processed on the following business day.

All customers will receive a confirmation email with the tracking information to follow your package after it has shipped. All orders are shipped via United States Postal Service. We offer free shipping for US domestic orders. International shipping fees apply.

Return Policy

Any unworn merchandise you would like to return for a full refund must be sent back to Lillianna within 10 business days of receipt of product. Items are eligible for an exchange for up to 30 days after the receipt of product.

Sizing

Please know your size! Use our awesome sizing guide to find your exact fit. If you're unsure, please email info@lilliannajewelry.com. We would be happy to assist you in getting your perfect fit. 

 

 

Orders and Cancellations

The buyer can cancel an order within 24 hours. After 24 hours, orders cannot be cancelled.

Warranty

All items have a 1 year warranty. If your item breaks under this warranty, you must provide your ORIGINAL receipt, with the item number and invoice number, to request a repair. All shipping charges are paid by the customer.

We WILL NOT offer a repair if the item appears to have been poorly treated, i.e. purposely broken in half, bent pieces, broken to a point of no repair, or with no salvageable pieces. Shattered or chipped stones will not be replaced.

Customer will be required to provide a photo of the broken piece for us to determine if they qualify for the warranty. Missing stones, broken chain, and weak craftsmanship will be covered. Severe tarnishing will not be covered. Our metals are very resistant to tarnish, so if the piece is black or heavily tarnished, it means it was exposed to a harmful element.

Please email us directly to get started on your repair. Info@lilliannajewelry.com

Free Polishing Cloth

We offer a free polishing cloth with each of our pieces. Customers are required to frequently use the cloth to keep their jewelry clean and the energy magical! ?